Terms & Conditions

1. Premise

The scope of this document is to establish the GENERAL TERMS & CONDITIONS FOR THE STIPULATION of preliminary and online booking services (hereafter indiscriminately, preliminary and online booking services or services) of BOSCOLO HOTELS S.p.A., with registered offices at no. 47 via Uruguay, 35127 Padua, Fiscal Code and Registration Number at the register of companies of Padua: 02999420272, VAT No.: 03350660282. The terms "You" and "User" are used in this context to refer to all persons and/or companies that access the website owned by the Boscolo Group and which use its services.
Use of these services implies complete acceptance without reservations and the validity of each and every one of the general Terms and Conditions, which shall be considered automatically inserted in the agreement signed with Boscolo Hotels, without the need for the transcription of the same reported in the latest updated version of these general Terms and/or Conditions.

2. Use of Boscolo Hotels preliminary and online booking services
 
2.1. Preliminary booking services
Online preliminary booking services are merely informative and are solely intended to offer the User the possibility to view the available rooms in a hotel or city of their preference. Within 24 hours, the user shall receive a confirmation email for the booking made. Bookings shall therefore be binding only following acceptance by Boscolo Hotels through confirmation of the booking via email and the subsequent payment for said booking by the user. The User must check the booking confirmation and promptly inform Boscolo Hotels in writing of any errors.

2.2. Online booking services
a. Online booking services are intended for the booking of one or more rooms at any Boscolo Hotels hotel. Use of these services implies complete acceptance without reservations and the validity of each and every one of the general terms and conditions, which shall be considered automatically inserted in the agreement signed with Boscolo Hotels, without the need for the transcription of the same reported in the latest updated version of these general terms and/or conditions.
b. Stipulation procedure. When using the service, the User will receive an email attesting to the confirmation procedure for the online purchase. Once the booking has been charged, You will receive a confirmation email of the same. This email also acts as proof of Your booking.
c. Guarantee. The booking shall be confirmed and guaranteed for the entire night via credit card. In the event of a no-show at the Hotel without prior warning, You will be charged for the first night's accommodation (including VAT and taxes).
d. Dissolution of contract or cancellation of booking. The credit card is only used as a guarantee. The cancellation of bookings by the User shall not incur any charges for advance cancellation, provided the cancellation is made within the time limit established for each country (local time of hotel), within 24 hours prior to arrival. Once this time limit has passed, by way of compensation Boscolo Hotels will charge cancellation fees in addition to the amount for the first night's accommodation (including VAT and taxes).
These clauses are not valid during peak periods (trade shows, conferences, events, etc.) and in the case of bookings made with special rates. In said cases, special conditions shall be applied and stated in the confirmation form. 
e. Cancellation penalty
No penalty shall be charged provided the cancellation is made within 48 hours prior to the date of arrival (local time of hotel).
For cancellations made after this time, 50% of the total cost of accommodation shall be charged.
In the event of a no-show without any prior notification by the User, You will be charged for the first night's accommodation.
These clauses are not valid during peak periods (trade shows, conferences, events, etc.) and in the case of bookings made with special rates. In said cases, special conditions shall be applied and stated in the confirmation form.
f. Regulations on children
Regulations on children in all our hotels shall depend on the Hotel facilities and shall be determined by Hotel management, as established in the effective agreements.
g. Prices per room and per night.
The prices are valid only in writing and for the indicated period. For understandable reasons, Boscolo Hotels reserves the right to modify these rates without prior warning.
The rates applied to the booking are specified during the booking process. VAT and sale taxes shall be applied to the rates, as well as any other applicable taxes, according to the local legislation in each country. The above mentioned local taxes must be paid directly at the hotel.
h. The prices indicated at the time of the booking include VAT (or equivalent tax) at the applicable rate at the time.
In the event the tax rate changes during the period between the date of the booking and the date the services are provided, thereby incurring a difference in price, depending on the tax regulations the rate applied to the final price shall be equal to the applicable rate at the time the services are provided, or at the accrued rate, even in the case the rate at the time the services are provided results in an increase in the final price with respect to that communicated to the customer at the time of the booking.
2.3 The User undertakes to use the services in compliance with the law, good ethics, good practices and public order, as well as in line with that established in these general Terms and/or Conditions of stipulation. As a consequence it is prohibited to use the services for scopes or with effects that are illicit and/or contrary to that established in these general Terms and/or Conditions of stipulation, which may be harmful to the rights and/or interests of third parties, or which may in some way cause damage to the services, Boscolo Hotels and/or its image.
2.4 Boscolo Hotels may unilaterally modify, to the advantage of users, at any time and without prior warning, the services offered or the operating, technical and service use conditions. Likewise, in order to allow users to improve the service and to establish a high level of quality, which is the ultimate objective of Boscolo Hotels, users may send the modifications they believe to be necessary by contacting website personnel at the email address webmaster@boscolo.com. 
 
3. Protection of personal user data by Boscolo Hotels
 
Please refer to the information in the relevant informative note, which is understood to be referred to and applicable in its entirety.
 
4. Correct use of website contents by the User
 
4.1 Boscolo Hotels declares that the industrial property rights (brands, commercial names, etc.) contained in this website are its own property and/or that the same are legally used in accordance with user agreements or licences. The same are protected by existing legislation on industrial property. The User undertakes to use the website diligently, correctly and legitimately, and in particular agrees not to:

(a) suppress, elude or manipulate the "copyright", brands and other data identifying the rights of Boscolo Hotels or its owners, inserted in the contents and/or products commercialised on the Boscolo Hotels website, as well as technical protection devices, fingerprints or any other information mechanism eventually contained in the same.

(b) Use the contents and in particular, information on Boscolo Hotels obtained from the website, to send advertisements, correspondence for the purpose of making direct sales or for any other commercial scope, unsolicited messages aimed towards a multitude of people.

(c) Reproduce or copy, distribute, allow access to the public through any form of public communication method, transform or modify the contents, unless expressly authorised by the owner of the respective rights or when such action is legally allowed.

(d) In general, use the contents in such a way, for scopes or with effects contrary to the law, good ethics and generally accepted good practices or the public order. Boscolo Hotels does not transfer any licence or authorisation for the use of its industrial and intellectual property rights, or any other form of property or right connected to the website.

4.2. Procedure in the event intellectual property rights are breached. In the event a User or third party believes that content has been inserted into their website in breach of their respective intellectual property rights, they must inform Boscolo Hotels, providing complete and accurate details of the data and intellectual property rights that have been allegedly breached, as well as the website.
 
5. Right to modify general Terms and/or Conditions of stipulation
 
Boscolo Hotels reserves the right to modify General Terms and/or Conditions, informing users in this regard on www.boscolo.com.
 
6. Exclusion of guarantees and liability
 
6.1 Boscolo Hotels does not guarantee neither the reliability, nor the availability, nor the continuity of the services made available to the user. Therefore, Boscolo Hotels shall not be held liable for any damage of any nature attributable to the non-availability, reliability or continuity of its website and relative services, while nonetheless seeking to facilitate the provision of technical assistance to the interested person, within reason.

6.2 Boscolo Hotels does not undertake to check and does not perform advance checks for the absence of viruses or elements in the contents that may cause modifications to the software or hardware of users or persons that visit the websites. Therefore, Boscolo Hotels shall not be held liable for damage of any nature eventually resulting from the same.

6.3 If Boscolo Hotels, despite acting with due promptness and diligence, is not able to provide the booked rooms for reasons not attributable to the same, and in the event it is not possible to provide the services in accordance with the agreed conditions, Boscolo Hotels shall offer the user the possibility to request a total refund for the amount paid, or substitute the rooms with others featuring similar characteristics in terms of category and quality. In the event of substitution, if the service is inferior in terms of category or quality, Boscolo Hotels shall be obliged to refund the difference.
 
7. Protection of general Terms and/or Conditions of stipulation
 
In the event one of the clauses of the present general Terms and/or Conditions of stipulation is declared as null or invalid, the remaining general Terms and/or Conditions shall remain valid according to the agreed terms. Boscolo Hotels undertakes to replace the affected nullified clause, seeking to satisfy the original intention agreed upon by the parties as much as possible.
No clause in this agreement shall have any effect on peremptory consumer laws. If the user is not a consumer, they expressly renounce their right of withdrawal.
 
8. Acceptance of standards of use
 
The User is aware of the fact that the use of preliminary and online booking services implies the full acceptance without reservations of all clauses in the present conditions from the moment the User requests the service. Therefore, the User must be aware of how important it is to consult the standards of this website prior to accessing and/or using these services.
 
9. Applicable law and jurisdiction

The present general Terms and Conditions of stipulation shall be governed by Italian law. For the purpose of reconciling any disputes that may eventually arise from the validity, execution, fulfilment and dissolution, whether total or in part, of the same, Boscolo Hotels and users agree to adhere to the jurisdiction of the court of Padua, expressly renouncing their own jurisdiction or any other jurisdiction to which they are entitled. This agreement constitutes a complete and integral expression of the agreement between Boscolo Hotels and the User and substitutes all previous agreements, commitments, manifestations and contracts whether written or verbal, previously in place between the parties.